Trade Call Reception · Practical call handling

The 30-day managed pilot: scope and boundaries

A defined first step, with costs and responsibilities agreed before you decide.

Included scope to agree

• One business and one agreed call-handling route.
• Approved business information and enquiry questions.
• Name, callback number, postcode, job and urgency capture.
• One summary destination and a review after 30 live days.

Before the start

Phone routing, delivery, fallback and live data handling must be agreed and tested. The quote states setup, service fee, included usage and extra charges.

Separate scope

Bookings, live transfers and bespoke integrations are not included by implication. Your team confirms price, suitability and attendance. No automatic continuation follows the pilot.